Refund policy

Due to the nature of our products (perfumes and personal care items), we only accept returns under the following conditions:

• Items must be unused, unopened, and in original packaging
• Return request must be made within 7 days of delivery
• Proof of purchase (order number or receipt) is required

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used perfumes
• Items damaged due to misuse

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

• Contact us within 48 hours of delivery
• Provide clear photos of the product and packaging
• We will offer a replacement or full refund at no extra cost

Refunds

Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued to your original payment method

Return Shipping

• Customers are responsible for return shipping costs unless:
  • The item is defective, damaged, or incorrect
• We recommend using a trackable shipping service

Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect

Order Cancellations

• Orders can be canceled within 12 hours of placing the order
• Once shipped, orders cannot be canceled

Contact Us

If you have any questions about returns or refunds, contact us at:

📧 info@thrideconnect.com
📍 United States